In the event that a confirmed booking needs to be cancelled either by an artist booking a studio or the studio, the following Booking Cancellation Policy applies. We encourage both artists and studios to communicate directly in the event of a cancellation as soon as possible and also immediately notify questions[at]stageonestudios.com to initiate a booking cancellation.
You must agree to this Booking Cancellation Policy as part of the Terms of Service (Services Agreement) and Community Guidelines in order to use the Stage One website or facilities. If you do not agree to this policy, you must not use the platform.
Stage One will initiate all refunds, fees, or applicable payments in accordance with this policy. We also reserve the right to collect any fees for cancellations in accordance with this Booking Cancellation Policy.
Cancellations
Rehearsal Room Bookings
Full refund if cancelled at least 24-hours in advance. No refunds on cancellations made under 24 hours prior to booking start time.
Recording Studio Bookings
100% minus platform fees
7 calendar days or less to booking start time
50%, minus platform fees
Within 72 hours of booking start time
Non-refundable
The only time the above Cancellation Policy fees may be waived or exemptions made is when mutually agreed upon by both parties in the booking agreement and Stage One. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures the a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify questions[at]stageonestudios.com
Stage One Initiated Cancellations
In the event of extenuating circumstances, Stage One may decide to cancel a booking and initiate a refund to both parties in accordance with the Booking Cancellation Policy outlined above. These circumstances may include knowledge of potential illegal activity or harm, risk or safety concerns, violation of Community Guidelines, or any other extenuating circumstance.
Rescheduling
When approved by both Stage One and the both parties in the booking agreement, a booking may be rescheduled if mutually agreed upon. The rescheduled booking must be the same duration as the original confirmed booking and also mutually agreed upon in a time period that complies with the above Cancellation Policy.
Cancellation Policy Exemptions
When approved by both parties in the booking agreement and Stage One, the cancellation policy fees may be waived. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures the a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify questions[at]stageonestudios.com
